Continuous, Personalized Customer Care 

At Acro, relentless pursuit of customer satisfaction is not only a feature of our work ethic, it's a core component of our organization.  One example of this is our Employee Relations Team.  Equipped with in-depth knowledge of each client’s culture, needs, and environment, team members constantly monitor customer satisfaction with every consultant and employee in the field.   

Experience

Your needs involve a delicate mix of people, technology, ideas, and deadlines.  Managing these variables to help you gain competitive advantage is a skill developed carefully over time.  With nearly two decades in business, Acro has mastered the art of working with people--listening intently to our clients, assembling winning teams, and delivering products and services that exceed expectations.     

The Acro Knowledge Base

Any organization as far-reaching and diverse as Acro would be of limited value to its customers without the glue of shared knowledge. Our procedures for everything from project management to processing visas are thoroughly documented, ISO 9002 certified, and available online for all employees. As a result, our customers can expect the same award-winning service regardless of the location or business unit they’re dealing with.

A few of these processes are so unique they’ve become part of our corporate culture. They include:

• RiteSource - We’ve distilled two decades of recruiting experience into a nine-step process that allows us to assign the right resources the first time, every time.  With Acro’s RiteSource, your operations won't miss a beat--whether you need a team player or an entire team.

• KeyTransfer - Our system for gathering and distributing critical information with all stakeholders throughout the project life cycle.

What do you least enjoy about running your business, department, or agency?  Payroll?  Benefit administration?  Desktop adds, moves, and changes?  Maintaining the right levels of clerical and light industrial support?  Whatever it is, Acro can help.  We've helped hundreds of organizations like yours get back to core business functions.            

Ramping up for a project or contract? Need a dozen software engineers with medical systems experience to start next Thursday? Call Acro. Our Resource Management and Allocation Group (RMAG) will mobilize immediately to formulate an action plan, offer options, and deliver results.

Acro views the professional development of its employees as a competitive advantage and as a key ingredient of its continuing success.  As an example, Acro recently made a substantial investment in web-based learning. Our employees now have access to over  500 technical and business courses whether they're in New York or New Delhi, and our clients have access to the sharpest, most current expertise available.